Delivery within the Republic of Serbia
The price of delivery for all shipments within the Republic of Serbia is 390 rsd. Delivery is free for every order over 6000 rsd.
COZY STUDIO will do its best to send the desired model within an average time of 2 working days. It is the buyer’s responsibility to provide an accurate and secure address to which the package can be delivered at all times.
All shipments within the country are made by two courier services, Post Express and D Express, whose price lists you can see on their website for items that are not subject to free delivery.
We deliver COZY models all over the world. You bear the shipping costs. Standard deliveries outside of Serbia are made in cooperation with Post of Serbia and their partners in other countries in the world. Post Serbia’s shipping method includes a tracking number.
Delivery abroad is only possible for payments by credit card and PayPal.
Once we receive your order and payment, you will be notified how much you should pay for shipping when your order is shipped. On this occasion you will receive a tracking number for your order.
If there is a delay in delivery, you must inform us immediately.
In that case, we will launch an investigation to find your shipment. If the product is found, it will be immediately redirected to the Customer’s address. If the shipment is not found and if the package is determined by the courier service to be lost, COZY STUDIO will send you a replacement product at its own expense. If that product is no longer available, COZY STUDIO will offer you another or a refund.
COZY STUDIO does not take responsibility for the extension of the delivery time due to the carrier, especially in case of product loss or strikes.
COZY STUDIO cannot be held responsible for unforeseen delivery delays beyond our control.
It is important that you know that we deliver from Serbia, which is not part of the EU, and it is the buyer’s responsibility to proceed with the customs clearance procedure and be responsible for paying all import duties and sales taxes. Please check in advance with your local customs office what your obligations are when a package arrives from another country.
Any refund to Buyer will not include import taxes and duties paid by Buyer. It is the Buyer’s responsibility to comply with the applicable laws of the country of import in order to obtain a refund or exemption from such taxes and levies.