This document (together with the other documents mentioned here) sets out the general conditions for using the website: www.cozy2wear.com (hereinafter: the Website) and purchasing products through the Website.
The installation, management and sale of the Website is managed by:
COZY STUDIO PR Sonja Nikolić-Oljača
Retail trade by mail or via the Internet
Dr. Ivana Ribara 115A Belgrade
Phone: +381 606788558
email: firstname.lastname@example.org (hereinafter: COZY or us)
Use of the Website
By using the Website and ordering products through the Website, you agree that:
use the Website only for searches and legally valid orders;
you will not place false or misleading orders;
the email address, address and/or other contact information you provide is correct, valid and complete.
By ordering products through the Website, you agree to COZY using your data, as well as contacting you for the purpose of fulfilling your order, if necessary, and in accordance with the Notice on the Processing of Personal Data. If you do not provide all the information we need, you will not be able to purchase the product. When ordering products through the Website, you confirm that you are over 18 years of age and capable of entering into binding contracts.
PURCHASE OF PRODUCTS
The presentation of the product on the Website constitutes an offer to conclude a contract for the purchase and sale of the product. You conclude the sales contract with COZY as the seller. By concluding a sales contract with COZY, you have all the rights provided by applicable laws. By ordering products through the Website, the user undertakes to make payment to COZY.
By clicking the “create order” button at the last step of the ordering process, you have issued a binding purchase order and committed to make payment, and at that moment the sales contract was concluded. After the above, the purchase order will be created as soon as possible and you will be immediately sent an email containing all the elements of your purchase order.
You can only order products through the Website electronically, which means that ordering by phone or letter is excluded. As in a classic store, you first need to select the products you want to order on the Website. Choose the fields for color and size, which are mandatory, and you can also choose how many pieces of one product you want to order. By using the “add to cart” button located on each product-related page of the Website, you place a specific product in your “cart.” When you have selected the desired products and want to see what you have put in the basket, select the “basket” link. The “basket” has the option that if you have changed your mind and no longer want to buy a certain product, you can replace it (color, size, etc…) or remove it from the basket.
You order the products you have selected and which are now in the “basket” link by clicking on the “proceed to payment” or “pay” link.
The next step is the ability to choose whether to order as a visitor or a registered user. If you decide to place an order as a visitor, you specify the orderer’s information, the delivery address and choose the payment method. On the other hand, registration allows you: quick and easy ordering, easy access to your orders and order status. Once you register, every time you place an order, the system will recognize you immediately and free you from repeating certain steps that are required of visitors.
By creating an account, you have the option to enter your loyalty card number, on the basis of which we will calculate the discount, which is due to you based on membership in the club of our loyal consumers “Extreme Intimo loyalty club”.
When you take the last step of ordering, you will be shown all the details of your purchase order and all costs will be shown. Then you confirm your purchase order or cancel it. Before sending the purchase order with the selected products, every customer is given the opportunity to once again check the entered data and correct any errors that may have occurred during their entry.
By clicking on the “create order” link, the purchase order will be created and you will be immediately sent an email containing all the elements of your purchase order.
Ordering through the website is simple, even if you make a mistake we are ready to help you in any situation.
After placing the order (as described in detail in the previous section), you will receive an email notification containing all the information about the order. However, if for some reason the delivery of the ordered goods is not possible, COZY is obliged to inform you without delay.
After creating the purchase order, if you are a registered user, you can follow the preparation of the shipment via the “my account” link.
You can register on the Website as follows:
Clicking on the “my account” link located in the upper right corner opens the registration form. After that, click on the “create account” link.
By filling out the registration form with personal data (name and surname, email address and access code) and clicking on the “create an account” link, you register on the website.
Product price and shipping costs
The purchase price of the products is indicated on the Website next to each product and does not include VAT as COZY is not in the VAT system. The delivery price is 390 rsd. Delivery is free for every order over 6000 rsd.
Method of payment
You can pay for the products you ordered and want to buy via the Website by cash on delivery or payment cards.
Cash on delivery means payment of the amount from the fiscal account when taking over the shipment. Payment can only be made in cash to the delivery person who brought your order to you.
If you have a payment card (Visa, MasterCard or Maestro) that, based on the approval of the issuing bank, can be used for electronic payment, you can choose this payment method. After confirming the order, you will be redirected to the website of UniCredit Bank a.d., where you enter your payment card data and make the payment. If the transaction is successful, you will be returned to the Website with a notification that the payment has been successfully completed. In case the payment is unsuccessful, you will be returned to the Website with information about the payment failure and you will be able to repeat the payment or choose another payment method. For security reasons, your payment card data is visible only to UniCredit Banci ad as a card processor. The bank’s website is protected and secure for this payment method.
Order delivery tracking and delivery time
After you have placed your order, you can track the status of your order through email notifications you will receive from COZY or through the “my account” page on the Website, but only if you are a registered user of the Website.
After ordering, you will receive a notification to your email that the order has been received. Then your order gets the status “in processing”. This status means that we have received your order and that the shipment is being prepared and packed.
When your shipment is ready, we address it and deliver it to the delivery services:
– “YU-PD Express” doo. Belgrade – D Express which will bring the shipment to your delivery address. Then we send you a notification by email that the shipment has been sent and the shipment number, and on the page “my account” the purchase order gets the status “in process”. From that moment on, you can follow the status of the shipment via the link: http://www.dexpress.rs/rs/pracenje-posiljaka/
– Post Express which will bring the parcel to your delivery address. Then we send you a notification by email that the shipment has been sent and the shipment number, and on the page “my account” the purchase order gets the status “in process”. From that moment on, you can follow the status of the shipment via the link: http://www.postexpress.rs/struktura/lat/aplikacije/alati/track-and-trace.asp
After the shipment has been delivered to the address you gave us for delivery
COZY will be notified that you have received the shipment, after which the shipment will receive the status “completed”.
From the moment of recording your payment, that is, from the day of confirmation of receipt of the order to your email, it usually takes five working days for your shipment to be delivered. As a rule, that time includes the time needed to prepare your shipment + one working day for the delivery service to deliver the shipment.
Your parcel will be delivered to you by a delivery person with whom COZY has a contract to the address you specified for delivery, between 8 a.m. and 4 p.m. every working day (no deliveries are made on Saturdays and Sundays). For this reason, please ensure that during that period there is a person who can collect the shipment at the address you indicated for delivery.
It is the responsibility of the delivery person to try to deliver the package twice. In the event that the first delivery attempt is unsuccessful, the delivery person will call you on the phone number you left when creating the order and arrange a new delivery date with you. If even then the delivery cannot be made, the shipment is returned to COZY.
When picking up the shipment, you need to visually inspect the package to make sure there is no visible damage.
If the package is significantly damaged and you suspect that the product may be damaged, you should refuse to accept the shipment and notify us immediately.
If the shipment is apparently undamaged, you can freely pick it up, sign the delivery note to the delivery person and pay for the products and delivery costs if you chose cash on delivery as the payment method.
The right to withdraw from a distance contract
In accordance with the law, you have the right to withdraw from the contract for the purchase and sale of goods through the Website without stating the reason for withdrawing within 14 days from the day when the goods were delivered to you, that is, to the third party you designated as the recipient.
If you wish to withdraw from the contract for the purchase and sale of goods, which was concluded via the Website, you can do so electronically by completing and sending the declaration of withdrawal from the contract concluded at a distance (further: the form for withdrawal from the contract), which can be found on the Website or by filling out and sending the withdrawal form, which you received with the purchased goods, by mail to COZY’s address. You can also withdraw from the sales contract in another unambiguous way.
The declaration of withdrawal from the contract takes legal effect from the day it is sent to COZY and is considered timely if it is sent within 14 days from the day the goods are delivered to you or to the third party you have designated as the recipient.
In case you withdraw from the contract, you bear the costs of returning the goods and are obliged to return the purchased goods to COZY within 14 days from the day of withdrawal from the contract.
COZY is obliged to refund the payments it received for the goods, including delivery costs, without delay, and no later than within 14 days from the day it received the withdrawal form, with the fact that it can delay the refund until it receives the goods that is returned or until it receives proof that you have sent the goods to COZY, whichever comes first, unless COZY has offered to collect the goods itself.
By purchasing goods through the Website, you expressly consent to the refund being made to your checking account.
You do not have the right to withdraw from the contract in case of purchase of products from the underwear product group, which are not in their original packaging and which have been unpacked. If the product from the underwear product group has been unpacked, it is considered to have been used, so you do not have the right to cancel the contract.
The right to exchange goods
You have the right to request the replacement of purchased but unused goods within 30 days from the day the goods were delivered to you, or to a third party you designated as the recipient.
If you want to exchange goods that you have purchased through the Website, you can do so by filling out and sending the product exchange form electronically at the following links:
Return/Exchange Form (link)
In addition to sending the form, you are obliged to deliver the purchased product with a completed product exchange form to COZY within 14 days from the day of sending the form.
COZY is obliged to deliver the product to you within 14 days from the day it received the product that you want to replace, in accordance with the information from the product replacement form.
In the event that COZY does not receive the product within 14 days of receipt of the form, it will be considered that you have not even submitted a request for replacement.
In case of product exchange, you bear the costs of returning and shipping the product.
COZY will not make a replacement if the product has been used.
You do not have the right to exchange products from the underwear product group, which are not in their original packaging and which have been unpacked. If the product from the underwear product group has been unpacked, it is considered to have been used, so you do not have the right to exchange the product.
Legal liability due to non-conformity of the goods with the contract
We inform you that, according to the law, COZY is responsible for the non-conformity of the goods with the contract that appears within two years from the day of delivery of the goods to you or to a third party designated by you as the recipient.
COZY is obliged to deliver goods that conform to the contract.
If the non-conformity occurs within six months from the date of delivery of the goods, it is assumed that the non-conformity existed at the time of the transfer of risk, unless this is contrary to the nature of the goods and the nature of the particular non-conformity.
COZY is responsible for non-conformities of the delivered goods with the contract if: they existed at the time of delivery of the goods to you or to a third party designated by you as the recipient of the shipment; in the event that the non-conformity appeared after delivery, and stems from a cause that existed before delivery, as well as if COZY stated that the goods are in conformity with the contract.
COZY is also responsible for non-compliance caused by improper packaging.
If the delivered goods do not conform to the contract, you have the right to require COZY to remedy the non-conformity, free of charge, by repair or replacement or to request an appropriate price reduction or to terminate the contract in respect of those goods.
If the non-conformity appears within six months from the day of delivery of the goods, you have the right to choose between the demand that the non-conformity be eliminated by replacement, a corresponding price reduction, or to terminate the contract.
If the non-conformity appears within six months from the day of delivery of the goods, the elimination of the non-conformity is possible by repair with your express consent.
If the non-conformity appears after the expiration of six months from the day of delivery of the goods, you have the right to choose to have COZY remedy the non-conformity of the goods by repair or replacement.
You cannot terminate the contract if the non-conformity of the goods is minor.
All costs necessary to bring the goods into conformity with the contract, especially labor, material, collection and delivery costs, are borne by COZY.
Notification on the method of reporting complaints, the place of receipt of complaints, the method of handling received complaints and the possibility of resolving disputes out of court
We inform you that you can declare complaints on goods purchased through the Website electronically to the email address: email@example.com, or by mail to COZY’s above-mentioned address. When declaring a complaint, you are obliged to deliver the goods to which the complaint relates, as well as the invoice for inspection or other evidence of the purchase of the goods (copy of the invoice, slip, etc.).
When delivering the goods, you are not obliged to deliver the packaging.
Upon receipt of the complaint, we will issue you a written confirmation or notify you electronically that we have received your complaint, that is, we will inform you of the number under which your complaint was filed in the record of received complaints.
At the latest within eight days from the date of receipt of the complaint, we will respond to the complaint in writing or electronically. The answer will contain a decision as to whether we accept the complaint, a statement about your request and a specific proposal and a deadline for resolving the complaint, which cannot be longer than 15 days from the day the complaint is received.
We are obliged to act in accordance with the decision, proposal and deadline for resolving the complaint, if we have received your prior consent.
If, for objective reasons, we are unable to comply with your request within the agreed deadline, we are obliged to inform you about the extension of the deadline for resolving the complaint and specify the deadline in which we will resolve it, as well as to obtain your consent, which we are obliged to record in the records of complaints received. Extension of the deadline for resolving complaints is possible only once.
If we reject your complaint, you can initiate a procedure for the out-of-court settlement of a consumer dispute before the bodies whose list can be found at the following address: https://mtt.gov.rs/extfile/sr/33309/lifstaa.pdf.
Notification of COZY’s obligation to participate in the out-of-court settlement of consumer disputes
We inform you that, in accordance with the law, COZY is obliged to participate in the out-of-court settlement of consumer disputes before the body for out-of-court settlement of consumer disputes, the list of which is drawn up and publicly published by the ministry responsible for consumer protection.
The procedure before the body can be initiated by the consumer only if he has previously stated a complaint or objection to COZY.